PRE-INFORMATION FORM
PARTIES
Website: https://www.cremma.com.tr/ The website belongs to Cremma Cafe and Food Industry Trade Joint Stock Company and the sales made through the website are carried out by them.
1.Seller
Title: Cremma Cafe and Food Industry Trade Joint Stock Company
MERSIS No:
Tax Identification Number:
Address: Cevizli District Tugay Road Street No: 69 A/43 Maltepe/ISTANBUL
Phone:
Email: cremma@hs09.kep.tr
(If there is any other communication channel through which the consumer can submit complaints other than those mentioned above):
(Hereinafter referred to as “SELLER” in this contract)
2.Customer
Name:
Surname:
Address:
Phone:
E-Mail:
(Hereinafter referred to as “BUYER” in this contract)
3.Sold Product
Name of the Sold Product:
Product Code of the Sold Product:
Total Sale Price:
Payment Method: Credit Card/Bank Transfer (EFT)/Shopping Credit
Person to be Invoiced:
Invoice Address:
Tax O ice:
Tax Number:
Invoice Date:
Contract Date:
4.Basic Features of the Product
SUBJECT
The subject of this Sales Agreement Pre-Information Form includes the rights and obligations of the parties concerning the sale and delivery of the product/products whose qualities and sale price are specified in this form, made by the SELLER to the BUYER, in accordance with the provisions of the
Law No. 6502 on Consumer Protection – Regulation on Distance Contracts (OG:27.11.2014/29188). By accepting this pre-information form, the BUYER agrees to enter the obligation to pay the specified order price, taxes, and such additional fees and acknowledges being informed about this matter in
advance.
GENERAL CONDITIONS
The basic features of the product or service are located on the SELLER’s website and in this pre-information form.
The listed and announced prices are the sale prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a specific period are valid until the end of the specified period.
The all-inclusive sale price of the contract subject goods or services is shown in the table above.
The BUYER accepts, declares, and undertakes that they have read and is informed about the basic characteristics of the contract subject product, sale price, and payment method as well as delivery information on the SELLER’s website and in this information form, and have given the necessary
confirmation in the electronic environment. The BUYER’s confirmation of the Pre-Information in the electronic environment, before the establishment of the distance sales contract, means that the BUYER has accurately and completely received the address to be provided by the SELLER to the BUYER,
the basic characteristics of the ordered products, the price of the products including taxes, and payment and delivery information.
The contract subject product will be delivered to the BUYER within a 30-day legal period, and a notification email will be sent regarding the matter. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
The SELLER undertakes to deliver the contract subject product in full, in accordance with the qualities specified in the order, and with warranty documents and manuals if any, free from all defects, in accordance with the requirements of legal regulations, in a manner suitable to the standards,
performing the work in accordance with the principles of accuracy and honesty, to maintain and improve the service quality, to show the necessary care and diligence during the performance of the work, to act with caution and foresight.
In case the transportation, delivery, and similar additional costs cannot be calculated in advance under the Regulation on Distance Contracts, the BUYER may be responsible for these additional costs.
If the SELLER cannot fulfill the contractual obligations in case the contracted product or service becomes impossible to deliver, they accept, declare, and undertake to notify the consumer in writing within 3 days from the date they learned about this situation and to refund the total price to the
BUYER within 14 days.
The BUYER accepts, declares, and undertakes that they will confirm this Pre-Information Form in the electronic environment for the delivery of the contract subject product, and in case the contract subject product price is not paid and/or canceled in the bank records for any reason, the SELLER’s
obligation to deliver the contract subject product will end.
The SELLER accepts, declares, and undertakes to notify the BUYER if they cannot deliver the contract subject product within the period due to force majeure situations that occur beyond the parties’ will, unforeseen, and prevent or delay the fulfillment of the parties’ debts. The BUYER has the right to
request the cancellation of the order and/or postponement of the delivery period until the obstructive situation is resolved. In case of cancellation of the order by the BUYER, in cash payments, the product amount will be paid back to them in cash and at once within 14 days. In payments made by
the BUYER with a credit card, the product amount is returned to the relevant bank within 14 days after the cancellation of the order by the BUYER. The BUYER accepts, declares, and undertakes that they are aware that the average process of reecting the amount returned to the credit card by the
SELLER to the BUYER’s account by the bank can take up to 30 days, and that the reection of this amount to the BUYER’s accounts after its return to the bank is entirely related to the bank transaction process, therefore, the BUYER cannot hold the SELLER responsible for possible delays.
If the BUYER requests the shipment of the goods with a carrier other than the cargo company contracted by the SELLER, the SELLER is not responsible for any loss or damage that may occur after the delivery of the goods to the relevant carrier.
RIGHT OF WITHDRAWAL
In the scope of this Pre-Information Form, the service provided by the SELLER falls under the exceptions of the right of withdrawal as it involves contracts related to the delivery of goods that can spoil quickly or whose expiration date can pass, and goods whose protective elements such as
packaging, tape, seal, package have been opened; the delivery of goods that are not suitable for return due to health and hygiene conditions according to Regulation on Distance Contracts art.15/c and art.15/ç. Therefore, the BUYER does not have the right of withdrawal.
However, in cases where it is possible to exercise the right of withdrawal for sold products, the BUYER has the right to withdraw from this Contract without providing any reason and without paying any penalty within fourteen (14) days from the date of receipt of the Product.
In cases where the right of withdrawal is possible, the BUYER is legally responsible for the changes and deteriorations that occur if the goods are not used in accordance with their operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if there is a
change or deterioration due to not using the Product in accordance with the usage instructions, technical specifications, and operation until the withdrawal date, the BUYER may lose their right of withdrawal; in cases accepted by the SELLER, a deduction will be made from the refundable Product
price according to the change/deterioration. In cases where the right of withdrawal exists, the BUYER must have sent a clear notification of exercising the right of withdrawal to the SELLER within the legal 14-day period (sent in writing to the communication addresses mentioned above or
transmitted with a permanent data storage device). In the event that this right is exercised within the period, it is mandatory to send the Product to the address of the SELLER mentioned above within a maximum of ten (10) days, at the expense of the BUYER. For product returns on the INTERNET
SITE, the BUYER can send the Product from a branch within or outside the district with the contracted Hepsi Jet company, in which case no charge will be taken from the BUYER. If the BUYER wishes to return the goods with a cargo company other than Hepsi Jet, the shipping costs will be borne by
the BUYER. In this return process, it is necessary to deliver the Product box, packaging, if any, standard accessories together completely and undamaged. In addition, according to tax legislation, in cases where it is legally required for the BUYER to issue a Return Invoice, the section related to the
return on the invoice to be returned with the Product will be filled out and signed. Orders issued in the name of institutions (legal entities) will not be accepted if a Return Invoice is not issued). “The address for the return of the Product, the SELLER address / the address of the cargo company where it
is delivered for return.” Provided that the requirements mentioned above are fulfilled by the BUYER, within 14 days from the date the withdrawal notification reaches the SELLER, the Product price and if any, the delivery costs of the Product to the BUYER, will be refunded to the BUYER in a manner
appropriate to the payment instrument used at the time of purchase.
COMPLAINT
If you have any complaints regarding the product subject to your order or your order, you can forward your complaints to Cremma through the communication addresses mentioned above or through the communication addresses specified on the https://www.cremma.com.tr/ website.
The BUYER can submit their complaints and objections to the consumer arbitration board or consumer court in the place where the consumer resides or where the consumer transaction was made.
SELLER: Cremma Cafe and Food Industry Trade Joint Stock Company
BUYER:
DATE:
